Blog | CS Agents

Jul. 10, 2018

How To Prevent Gamers from Quitting Through Customer Support

Most people have a game or two on their phone, but that does not make them a classified “Gamer”. In general, gamers are people who spend hours a day, with proper game setups, and knowledge of the gami…

Jul. 04, 2018

Recent Updates empowering Customer Success

Customer Success Trends from June 12 to 14, 2018. Nowadays, companies are starting to prioritize providing good customer experience to their users. One of the keys in achieving this is by fully unders…

Jul. 03, 2018

Customer Analytics: Understanding User Perspectives

Today’s customers can be more complex than ever as they have more options now with the help of technology, and are not-at-all afraid to switch brands if not satisfied. With this, companies’ main…

Jun. 20, 2018

Recent Features that Social Media brought for the benefit of convenience

Community Management Trends from May 25 to June 1, 2018. Social media has got to the point where it helps us as an everyday tool. Aside from socializing, we experience more convenience through the fea…

Jun. 20, 2018

Tools and Trends that could make an impact in your business

Customer Support Trends from May 24 to 31, 2018. Customers these days have a bigger role in purchasing selection, and after-sales is one of the things they consider before giving in. That is why custo…

Jun. 20, 2018

Recent Updates on Customer Success that are essential to your business awareness

Customer Success Trends from May 24 to June 5, 2018. As we live in a more fast-paced generation, one of the keys for businesses is to deliver a more personalized customer experience. A transaction is …

Jun. 08, 2018

Updates and Trends for your Social Media awareness

Community Management Trends from May 8 to 22, 2018. Over the past few years, one of the keys that drive the growth of social media industry is innovation. Given that there are a lot of trends coming o…

Jun. 08, 2018

Tools and Services that brings advantage to your business

Customer Support Trends from May 9 to 22, 2018. This week, many tools and services have made updates to make customer support easier. Check them out here.

Jun. 08, 2018

Recent moves made by companies towards Customer Success

Customer Success Trends from May 9 to 22, 2018. Is it time for your business to refocus your goals to achieve the success you want for your customers? Check out the following trends relating to custom…

Average Handling Time Customer Satisfaction

Jun. 06, 2018

How Average Handle Time Affects Customer Satisfaction

Average Handle Time (AHT) is an essential metric in any contact center. The reason why companies are striving to achieve a low AHT is that it indicates high productivity rate of their agents, as it me…

May. 25, 2018

Innovative Social Media features recently introduced

Community Management Trends from April 24 to May 7, 2018. Aside from bringing people together, social media networks have also put considerable features in the past few years. Apart from entertainment…

May. 25, 2018

Updates on Business Support Services’ events

Customer Support Trends from April 22 to 25, 2018. It’s always good to have yourself equipped with the understanding of you and your company’s capabilities. Here are trends to keep your cu…

May. 25, 2018

Smart Strategies for “everyone’s” betterment

Customer Success Trends from April 24 to May 3, 2018. Setting goals are important before starting as it affects your growth, but taking a pivot for your customers’ betterment could help you avoi…

Customer Support Outsourcing Save Startup Failure

May. 23, 2018

How Outsourcing Customer Support can save a Startup Failure

Most startups seem to do everything at the same time, with limited budget and resources, trying to survive. But there are certain tasks which are harder to manage, especially for startups, and will ma…

May. 18, 2018

The Increasing Changes and Significance of Social Media to our community

Community Management Trends from April 7 to 20, 2018. At this moment, social media has become a huge part of our daily lives. We primarily use it to keep in touch with others, it can even be an altern…