May 25, 2018
Summary: A brand is responsible for taking care of its own community, which includes the moderation of fake negative news. By creating guidelines for your platforms, it will allow businesses to take appropriate action against certain behavior and evoke trust within the community. Responding to any crisis in an efficient timeframe will reduce the effect that fake news will have to an online platform and the community will “weather the fake news wave” to come out stronger on the other side.
May 25, 2018
Summary: Saint Louis County Officials will now be using the Next Door app to relay important information. Currently, some of the residents are already using the app to share information with emergencies happening in their area. The emergency management officials see the app with great potential in aid of faster information drive relating to natural disasters or other weather and hazardous related facts.
May 28, 2018
Summary: Verizon Communications, in collaboration with JustCo, had successfully launched their first Asian innovation-community hub in Singapore. This innovation hub will focus on five key areas; cyber security, fintech/blockchain, digital media, internet of things, and robotic process automation/artificial intelligence. The goal of the innovation-community space is to act as a hub in bringing together vibrant tech community to innovative and collaborative learning.
May 29, 2018
Summary: Shortly after the European Union’s General Data Protection Regulations (GDPR) took effect, the 14th Caribbean Internet Governance Forum (CIGF) convened to discuss the positive and negative effects of social media as well as the impact of GDPR to Caribbean companies. Nowadays, the rapid growth of social media is raising concerns related to digital and physical security, privacy, ethics and morality, psychology, and social structure. This forum aims to promote a more secure, resilient and effective data management in the age of social media.
5. Verint Only Company Recognized by Gartner in Both 2018 Magic Quadrants for the CRM Customer Engagement Center and Workforce Engagement Management
May 30, 2018
Summary: Customer Engagement company Verint Systems Inc. is included in the newly published Magic Quadrant for the CRM Customer Engagement Center report by Gartner. In this report, Verint’s Engagement Management solution was evaluated on 15 criteria, across two key areas which are “ability to execute” and “completeness of vision”. The company was also named as a Leader in its Magic Quadrant for Workforce Engagement Management* research earlier this year.
June 1, 2018
Summary: Social media’s position at the core of CX strategies or initiatives is often underestimated, with many Australian companies contesting its function. Investing in social media management software can bring tangible benefits and can have a positive impact on a company’s profits. By measuring new followers, engagement rate, reach, and clicks, it can tell a business what kind of content is compatible with their market. Analysing these metrics on a regular basis paints a clear picture of brand successes and challenges.
Undeniably, social media owns and continues to develop features that can bring us favors but it can also create a negative impact. Moderating the online community from a customer support perspective is thus important for businesses today.
The following trends shared came from the cited articles. Credits belong to their respective owners, websites, and organizations.