Blog: Customer Satisfaction

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  What are the factors that affect CSAT and how to Improve it
  

  Nowadays, one of the biggest challenges for every customer service company is to satisfy their custo

  • CSAT
  • Customer Satisfaction
  • customer support

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  10 Tips for Effective Customer Loyalty Programs in 2018
  

  Losing customers is easy, but obviously, no company in this world would want that. In order to susta

  • Customer Loyalty Program
  • Customer Satisfaction

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  What is a Net Promoter Score and How It Matters To Your Business
  

  When you only have a handful of customers, it’s easy to determine if your customers are satisfied or

  • Customer Satisfaction
  • Net Promoter Score

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  How Average Handle Time Affects Customer Satisfaction
  

  Average Handle Time (AHT) is an essential metric in any contact center. The reason why companies are

  • Average Handle Time
  • Customer Satisfaction
  • customer support

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  First Contact Resolution: A key-driver to Customer Satisfaction
  

  In today’s internet-driven world, demands, interactions, strategies, convenience, and solution

  • Customer Satisfaction
  • customer support
  • First Contact Resolution

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