Service
Break through the Japanese app market by making use of our services to optimize your app for the Japanese native audience.
We have provided over 1,000 cases of customer success solutions for games, apps and services, and know how it all works. As a Japanese company knowing the Japanese market and local users, we create solutions so that we can turn users into “fans”, achieving a low churn rate. adish has also helped in global expansion providing multilingual services. We think we are on the right track – with 98% of our clients continuing partnerships with us.
adish Customer Success Support
Solve user issues, trun negativity into positivity.
User
Use
Comments
Client service / product
Improvements
Social Media and other
Community Sites
Increase loyalty, attract new users and nurture fans.
We analyze user movements on your app, and use the data to construct marketing strategies and reduce churn rate. From UI improvements, push notifications and in-app messaging, adish can analyze, consult and operate customer activation methods to grow your app.
From official sites, forums to social media accounts such as Facebook, Twitter and Instagram, adish can manage your online community. Familiarity with the culture and language allows us to strategize and create regular post content, reply to users and engage them, to turn “users” into “fans”. We nurture user loyalty as well as monitoring activity to pick up user voices.
Optimization, or the constant strive of perfection through improvement, is a concept deep-rooted in Japan. Whatever the product or service, the Japanese audience tends to be strict in terms of quality; whether a little bug or wrong use of polite form in language. With our experience and nativity in culture, we will make sure to translate every aspect of the product to the users with all the accurate nuances.
Japanese culture is “high-context”, meaning there are many unsaid rules, customs and quiet interpretation; that if you get wrong, might give the wrong impression. At adish, we pride ourselves in the Japanese quality of our service, providing customers with the best experience possible through “OMOTENASHI”. We don’t just stop at satisfaction but strive beyond.
