Communicating with your users after they download your app is the most crucial step in ensuring customer success. Through customer support (email/chat) and social media management (Facebook, Twitter, Instagram, forums) keep in touch with your users to deepen their loyalty and reach out to potential users.
|Languages Provided||English, Japanese, Chinese (Mandarin, Cantonese), Korean, Filipino (Tagalog, Visayan), Indonesian, French, Italian, German, Spanish, Portuguese, Russian, Armenian, Arabic and more…|
Provide multilingual 365-day customer support with us. Our experienced teams can provide high quality customer support regardless of language, ensuring a response within 24 hours. We have provided support for over 1,000 apps since 2010.
Easily cover major languages, and provide native support to yours users during the days and hours you need. Just some examples of the languages we cover are English, Japanese, Chinese (Mandarin, Cantonese), Korean, Filipino (Tagalog, Visayan), Indonesian, French, Italian, German, Spanish, Portuguese, Russian, Armenian, Arabic and more…
With an experience of using most customer support tools, we are able to conduct operations continuing the use of your favorite tools. We are also able to provide the necessary tools that are needed for organized customer support with no additional cost (Original mailer and Porto). Here are some examples of the tools we use:
|Mailers||HelpShift, Desk, RightNow, MailWise, Zendesk and more..|
|Escalating tools||Redmine, Jira, Porto (self-developed tool)|
In this day and age, managing a social network is more than just connecting with users. Establishing a positive online presence is crucial to a good reputation. Turn your “users” into “fans” and build a community by letting social network specialists manage your account!
We can suggest and create engaging posts on a regular basis. Whether it be characters, news updates or simple memes, we will be able to suggest what would be appropriate to your target audience and fans. Also possible is conversation marketing; which is initiating a conversation with users; by thanking them, solving their problem there and then or guiding them to the support desk. Some of the media accounts we manage: Facebook, Twitter, Instagram, Youtube, forums such as Reddit, and other official websites.
Not only do we post information, we can monitor threads 24 hours, 365 days a year to gain a real snapshot of users’ voices. Social media is a place where people express their opinions that can be useful; but can also have the risk of being a hostile environment. Keep the pages appropriate, safe and listen to your users.