Communicating with your users after they download your app is the most crucial step in ensuring customer success. Through customer support (email/chat) and social media management (Facebook, Twitter, Instagram, forums) keep in touch with your users to deepen their loyalty and reach out to potential users.
|Languages Provided||English, Japanese, Chinese (Mandarin, Cantonese), Korean, Filipino (Tagalog, Visayan), Indonesian, French, Italian, German, Spanish, Portuguese, Russian, Armenian, Arabic and more…|
Provide multilingual 365-day customer support with us. Our experienced teams can provide high quality customer support regardless of language, ensuring a response within 24 hours. We have provided support for over 1,000 apps since 2010.
|Mailers||HelpShift, Desk, RightNow, MailWise, Zendesk and more..|
|Escalating tools||Redmine, Jira, Porto (self-developed tool)|
In this day and age, managing a social network is more than just connecting with users. Establishing a positive online presence is crucial to a good reputation. Turn your “users” into “fans” and build a community by letting social network specialists manage your account!