|Amount of tickets
|3,000 / month（5 languages total）
|Contracted service with adish
|3,000 tickets in English, Japanese, French, German and Spanish
With an increase in users in the European region, we decided to localize our app to cover more than English and Japanese. We localized our app to French, German and Spanish, and realised that we would also need to provide support in those languages.
WHY DID YOU CHOOSE ADISH
adish had native agents of the languages we localized to, and had plenty of previous experience.
As we outsourced our Japanese and English support as well, we were able to customer support of high quality at the same level for all five languages. As all escalations were translated, we were also grasp the voices of the European users.